Process of the Month – Software Request Process

I suspect the reason many folks get in such a bind with designing a process to handle software requests is that they try and bundle no end of steps into the overall process, including procurement, testing, deployment etc. The trick with process engineering (like programming) is to focus on one element, get it working (and get it working well) and then consider pulling in other elements at a later stage – try not to map the moon! [...]

Analyze to realize IT value

Do you rigorously determine the business value your organization will accrue as a result of IT projects, such as migrations, before you undertake them? All too often, according to IT efficiency software provider 1E, IT scopes, implements and supports a project, but only estimates (or doesn't consider at all) the business value that will accrue. [...]

9 Tips for CIOs as Summer Vacations Hit

Have trouble leaving the office behind when you go on vacation? Here are nine tips to help give CIOs peace of mind when they (and their staff and fellow employees) head out for summer R&R. [...]